Twice Apps – Terms of Use and Privacy Policy

Twice Yazılım Teknoloji Limited Şirketi (“Twice Apps”, “we”) attaches great importance to the protection of personal data and user rights. This Privacy Policy and Terms of Use explain how we collect, process, store, and share your data under GDPR, KVKK, and applicable legislation.

Twice Apps reserves the right to update this text. The current version is always available at twiceapps.co/privacy.

1. Scope – Which Products This Policy Covers

This policy applies to all mobile apps, games, websites, and online services published by Twice Apps. This includes our current products on the App Store, Google Play, and other stores, as well as any apps and games we release in the future. Unless a separate privacy notice is published for a specific product, every Twice Apps product you download is governed by this policy.

The sections below are written so that a given practice applies only to the products that actually include that feature. For example, the advertising section applies if a game shows ads; the AI section applies if an app offers AI features. We do not collect data for features your product does not have.

Each app's store listing (“App Privacy” / “Data Safety” label) summarizes the data types specific to that product.

2. Categories of Data We Collect

Depending on the product and the features you use, the following data may be processed:

• Account and profile data: Name, email, and avatar you choose to share via social or store sign-in (Apple, Google, Facebook, etc.); username and profile preferences in games.
• Device and usage data: Device model, OS version, language/country, app version, anonymous or pseudonymous device/install identifier, IP address, session length, screen and feature usage, crash and error logs.
• Game progress and content: Levels, scores, leaderboard entries, virtual currency and inventory, settings, and records needed to carry progress across devices.
• In-app purchase data: Purchase receipt, subscription status, transaction ID, country, and currency. We never see or store your card number or payment details — payment is handled entirely by Apple or Google.
• Advertising data: In products that show ads, the advertising identifier (IDFA/GAID) and measurement signals used by ad networks — only to the extent you permit.
• Notification data: Your device's push notification token, if you grant notification permission.
• User content and permission-based access: Only when you use the relevant feature and grant the device permission: photo/gallery selection, camera, microphone, location, calendar, contacts, health/motion data, or file access. You can revoke any permission at any time in device settings.
• Support and communication data: Contact forms, support requests, surveys, contest entries, feedback, and replies to store reviews.
• Recruitment data: CVs and application details you send us.

3. AI Features

Some of our apps offer AI-powered features (e.g. creating content by voice or text, smart suggestions, text/image generation). These features operate on the following principles:

• Only what is necessary is sent: The minimum content needed to interpret your request (e.g. the transcribed command text) plus technical context (device local time/time zone, app language). We do not send your identity, contacts, or account details.
• Explicit consent: We ask for your consent before an AI feature sends any data for the first time. If you decline, no data is sent and you can continue using the app's non-AI functionality.
• No model training: Content you submit is not used to train AI models.
• Providers: Requests are routed through our secure backend to enterprise AI providers (e.g. OpenAI — openai.com/policies/privacy-policy). These providers do not use data submitted through their APIs to train their models and process it only for a limited period under protections at least equivalent to those described here.

Example – Audie (voice alarms/reminders): Your speech is converted to text on your device; only the resulting text (e.g. “wake me at 7 tomorrow for the gym”), your device's local time, and the app language are sent. Your audio recording never leaves the device. The text is used solely to produce a time, label, repeat days, and a short reminder note. If you decline, you can still create alarms manually.

When similar AI features appear in new apps, the same principles apply; any feature-specific details are disclosed in the app itself and on its store listing.

4. How We Collect Data

• Automatically while you use an app or game (via analytics and crash-reporting SDKs)
• Through social and store sign-ins (Apple, Google, Facebook, etc.) with your permission
• Through store/payment providers during in-app purchases and subscriptions
• Through advertising and measurement partners (in ad-supported products, to the extent you permit)
• From contact forms, support requests, surveys, contests, and feedback
• Via cookies and similar technologies on our websites

5. Purposes of Use and Legal Bases

• Operating apps and games, saving and syncing your progress — performance of a contract
• Personalizing and improving the app and game experience — legitimate interest / consent
• Detecting and fixing bugs, crashes, and performance issues — legitimate interest
• Validating in-app purchases and subscriptions; preventing fraud and cheating — contract / legitimate interest
• Serving ads, campaigns, and promotions; personalized advertising — consent (if you decline, only non-personalized ads are shown)
• Sending push notifications — consent
• Marketing analysis, segmentation, and aggregate reporting — legitimate interest
• Resolving support requests and complaints — performance of a contract
• Fulfilling legal obligations — legal obligation
• Evaluating candidate data for recruitment — consent

6. Children's Privacy

Unless a store listing states otherwise, our apps and games are intended for a general audience, and we do not knowingly collect personal data from children under 13 (16 in some countries). In products classified as child-directed, behavioral advertising and personalized content are disabled and only data strictly necessary to operate the service is processed, in line with COPPA, GDPR-K, the Google Play Families Policy, and the Apple Kids Category. If you believe we have collected data from a child in your care, contact contact@twiceapps.co and we will delete it.

7. Data Sharing and Service Providers

We do not sell your data. We share it only as necessary, with the following categories of recipients:

• Store and payment providers: Apple App Store, Google Play (purchase and subscription validation)
• Cloud and infrastructure providers: Server, database, storage, and content delivery services
• Analytics and crash reporting: Our own analytics infrastructure (Twice) and similar services
• Advertising and measurement partners: Ad networks and attribution providers, in ad-supported products
• AI providers: Only when you use AI features (see Section 3)
• Notification providers: For delivering push notifications
• Business partners: Anonymized/aggregate data only
• Legal authorities: Courts and public authorities where legally required

Our service providers process data only on our instructions and under contractual confidentiality obligations. Twice Apps cannot be held responsible for breaches arising from third parties' own data policies.

8. International Transfers

The cloud, analytics, advertising, and AI providers we use may operate servers outside Türkiye, particularly in the EU and the United States. In such cases, data is transferred under the safeguards required by KVKK and GDPR (standard contractual clauses, explicit consent, or other lawful mechanisms).

9. Retention

Data is kept only as long as necessary for the purpose it was collected: account and game progress data while your account remains active; analytics and crash logs typically for up to 24 months; purchase records for the period required by tax legislation (10 years in Türkiye). After that, data is deleted or irreversibly anonymized.

10. Data Protection

All personal data is under the control of Twice Apps. Technical and administrative measures aligned with national and international standards are applied, including encryption in transit and at rest, access controls, and regular security testing.

11. Your Rights and Data Deletion

• Learn whether your data is processed
• Request information if it is processed
• Know the purposes of processing
• Know the recipients of data domestically or abroad
• Request correction if incomplete or inaccurate
• Request deletion or destruction
• Receive a portable copy of your data
• Withdraw consent at any time (you can also disable permissions in device settings)
• Object to outcomes of automated processing
• Request compensation if your rights are violated

Account and data deletion: To delete your account and associated data, use the in-app account deletion option where available, or email contact@twiceapps.co stating which app you use. Requests are fulfilled within 30 days at the latest.

12. Keeping Data Accurate

Users must provide accurate and up-to-date information. Please contact us if your data changes.

13. Changes to This Policy

This policy may be updated as we release new apps and games or as legislation changes. For material changes we update the effective date and, where appropriate, notify you in the app.

14. Contact

For any inquiries: contact@twiceapps.co

Twice Yazılım Teknoloji Limited Şirketi

15. Terms of Use

By using Twice Apps applications and games, you accept this Privacy Policy and Terms of Use. Products are for lawful use only; reverse engineering, cheat software, automated access, and behavior that disrupts other users' experience are prohibited. Account security is the responsibility of the user. In-app purchases and refunds are subject to the rules of the relevant store (Apple/Google); virtual items and currencies have no real-world monetary value and are non-transferable. All content, trademarks, and software rights in the applications belong to Twice Apps. Twice Apps reserves the right to modify, suspend, or terminate services at any time.